Mopar® offers Fiat, Alfa Romeo, Lancia, Fiat Professional, Jeep® and Abarth vehicle owners Customer Care orientated Services including:
information on models and services, as well as listening to comments and offering appropriate solutions on the sales and service network
roadside assistance, active 24 hours a day, 365 days a year for towing and breakdown recovery.
For all needs, call the toll-free number of your brand or ask for help using the mobile app for smartphone and tablet or get into contact with Customer Care on Twitter.
CUSTOMER SERVICE
Do you need information or help? Are you looking for an authorised workshop or dealership? Do you want to book a test drive? Do you want to know the latest promotions for your brand?
Customer Care can be reached on the Universal Toll-Free Number from major European countries. The number is easy to remember so you can easily dial it (for example 00 800 Fiat 0000). Remember to check whether your call is free by contacting your local network operator.
You can ask for help also on Twitter or download the free Customer Care app from Apple Store or Google Play.
Travelling without concerns means being able to rely on roadside assistance capable of offering a wide range of solutions for any problem you may encounter.
Mopar® has created a series of services which guarantee all the peace of mind you need for yourself and your car to tackle any journey.
This is what Mopar® offers:
MOBILE WORKSHOP
A mechanic is sent on site in case of breakdown, puncture, flat battery or problems relating to incorrect fuel.
COURTESY CAR
A courtesy car will be made available to you for the repair time of your vehicle at the workshop.
PICK UP OF REPAIRED VEHICLE
Reimbursement of travel expenses to pick-up the repaired vehicle, in case of breakdown more than 50 km from home.
RETURN HOME OR ONWARD JOURNEY
If the car breaks down at more than 50 kilometres from your home, by train or air.
RECOVERY OF NON-REPAIRED VEHICLE *
In case of breakdown for over 5 days, towing from the authorised service centre to your home (or to the service centre in your city of residence).
INFORMATION SERVICE
Dealership shifts and opening times.
HOTEL COSTS
If the car breaks down at more than 50 kilometres from your home, we offer accommodation in hotel.
TRAVEL EXPENSES
In case of breakdown, we offer a taxi service to be able to reach the nearest railway station or car rental centre.
TOWING
In case of breakdowns to the closest authorised service point.